Shipping a vehicle is a major decision, and choosing the right company can make the difference between a smooth experience and a logistical nightmare. With hundreds of companies promising the lowest prices and best service, how do you find the one you can truly trust?

This guide will walk you through the essential steps to vet any auto transport company, ensuring your vehicle is in the best hands.

1. Know the Difference: Brokers vs. Carriers

The first and most important step is to understand the two main types of auto transport companies.

• Auto Transport Carriers are the companies that own the trucks and physically move your vehicle. When you work with a carrier, you have a direct relationship, which can sometimes lead to a lower price because there’s no middleman. However, a carrier may have a limited service area and less flexibility in scheduling.
• Auto Transport Brokers are logistics specialists who connect customers with a network of vetted carriers. A good broker provides flexibility by finding the best available carrier for your specific route and timeline. They handle all the logistics, customer service, and problem-solving for you. While a broker may add a small fee, their expertise can save you time and provide a more reliable, stress-free experience.

Most major companies you find online are brokers, and a reputable one is often the best choice for a seamless, long-distance shipment.

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2. Verify Their Credentials and Licensing

Before you do anything else, you must confirm the company is legitimate. Every licensed auto transport company and broker must be registered with the Federal Motor Carrier Safety Administration (FMCSA).

• Check for a USDOT and MC Number: Go to the FMCSA’s official website and use their search tools to look up the company’s USDOT (Department of Transportation) number and MC (Motor Carrier) number. These numbers confirm they have the legal authority to transport vehicles across state lines. A company without these credentials should be avoided at all costs.

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3. Read Reviews and Check Their Reputation

A company’s reputation is one of the most reliable indicators of its quality. Don’t just rely on testimonials on their website.

• Check Third-Party Review Sites: Look for reviews on trusted, independent sites like the Better Business Bureau (BBB), Trustpilot, and Google Reviews. Pay attention to both the overall star rating and the content of the reviews.
• Look for Consistency: A few bad reviews are normal for any company, but a pattern of complaints about hidden fees, damaged vehicles, or poor communication is a major red flag.
• Analyze the Responses: How a company responds to negative feedback can be very telling. A company that is responsive and tries to resolve customer issues shows a commitment to service.

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4. Understand Insurance and Your Vehicle’s Protection

Every licensed carrier is required to carry a minimum amount of cargo insurance, but the amount and coverage can vary.

• Ask for Proof of Insurance: A reputable company should be able to provide you with a copy of their carrier’s insurance certificate upon request.
• Confirm Coverage Limits: The carrier’s insurance policy has a coverage limit for all the vehicles on the truck, not just yours. For high-value vehicles, you should ask about the total coverage limit and what a reasonable claim amount would be.
• Take Photos Before Shipping: The most important step you can take to protect yourself is to document your vehicle’s condition before it is loaded. Take clear, dated photos and a video of your entire vehicle. This is your primary evidence in case of damage.

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5. Compare Quotes and Look for Transparency

Getting quotes from multiple companies is a must, but don’t just go with the lowest price.

• Beware of Lowball Quotes: If a quote seems too good to be true, it probably is. Unscrupulous companies may give a low initial quote to get your business, only to charge you more later to find a driver. This practice can lead to a canceled order or a last-minute price increase.
• Look for All-Inclusive Pricing: A trustworthy company will provide a transparent quote that includes all fees, from fuel surcharges to insurance. Ask if the price is guaranteed or if it’s a non-binding estimate. Some of the best companies offer a “price lock” guarantee.

By following these steps, you can confidently choose a professional and reliable auto transport company that will get your vehicle where it needs to go safely and without any unwelcome surprises.